Pelican Casino Terms & Conditions
- Agreeing to These Rules
- Who May Use Pelican Casino
- Opening and Managing an Account
- Identity and Security Checks
- Funding Your Play
- Withdrawal Requests
- Promotion and Bonus Rules
- Using the Platform Properly
- Activities That Are Not Allowed
- Ownership of Casino Content
- Limits on Responsibility
- When Access May Be Restricted
- Personal Information
- Safer Gambling Practices
- Changes to These Conditions
- How to Contact Pelican Casino
These Terms and Conditions govern access to and use of Pelican Casino, including its website, games, payment functions, promotional offers and related services. By creating an account or using the platform, you confirm that you have read, understood and accepted these rules.
Please review this document carefully before playing. If you do not agree with any provision, you must not register an account or continue using Pelican Casino. Certain games, promotions or services may also have additional rules that apply alongside these Terms and Conditions.
Agreeing to These Rules
These Terms and Conditions form a binding agreement between you and Pelican Casino. They apply whenever you visit the platform, open an account, make a deposit, participate in a game or claim an offer.
By selecting an acceptance box, registering or otherwise using the services, you provide your consent to these terms. Game rules, promotional conditions, privacy notices and other information displayed on the platform may form part of the agreement where relevant.
Who May Use Pelican Casino
Pelican Casino is intended only for individuals aged 18 years or over. You must not register or play if you are under the minimum legal age applicable to you, or if online gambling is restricted or unavailable in your location.
You are responsible for checking that your use of the platform is lawful. Pelican Casino may request evidence of age, identity or location before allowing access to particular services, processing withdrawals or continuing an account relationship.
Opening and Managing an Account
You may hold only one personal account unless Pelican Casino expressly approves otherwise. Registration information must be accurate, complete and kept current. You must not create an account for another person or allow another person to use yours.
Account credentials must be kept confidential. You are responsible for activity carried out through your account where you have failed to take reasonable steps to protect your login details. Notify Pelican Casino promptly if you suspect unauthorised access or discover inaccurate account information.
- Use your own legal name and personal details.
- Provide only information that is truthful and verifiable.
- Do not sell, transfer or lend your account.
- Maintain appropriate security for your password and devices.
Identity and Security Checks
Pelican Casino may carry out verification checks to confirm your identity, age, address, payment ownership or other account details. These checks help protect customers, prevent fraud and support the secure operation of the platform.
You may be asked to provide documents or information within a reasonable period. Account features, deposits or withdrawals may be restricted while checks are pending. If the requested information is not supplied, is incomplete or cannot be verified, Pelican Casino may take appropriate action under these terms.
Funding Your Play
Deposits must be made using a payment method held in your own name or otherwise authorised for your use. Third-party deposits may be rejected, returned or held while ownership and transaction details are reviewed.
You should deposit only money that you can afford to lose. Pelican Casino does not require you to deposit in order to access general account information, and you should check the transaction details carefully before confirming a payment.
- Payment processing may depend on the selected provider.
- Minimum and maximum deposit limits may apply.
- Transactions may be subject to security and verification checks.
- You remain responsible for applicable charges imposed by your payment provider.
Withdrawal Requests
Withdrawal requests may be processed only after relevant account, identity and payment checks have been completed. Pelican Casino may return funds to the original payment method where appropriate or request further information before releasing a balance.
You must use permitted payment details and provide accurate withdrawal instructions. Processing times can vary according to the method selected, the amount requested, account checks and circumstances outside Pelican Casino's control. Any applicable limits or conditions will be shown through the platform or communicated during processing.
Pelican Casino may correct balances, reverse transactions or withhold funds connected with an error, fraud, chargeback, breach of these terms or unlawful activity, subject to applicable requirements.
Promotion and Bonus Rules
Promotional offers, bonuses, free plays and other incentives are subject to the specific conditions displayed with each offer. Those conditions may include eligibility requirements, minimum deposits, qualifying games, expiry dates, wagering requirements, maximum winnings or withdrawal restrictions.
Only one offer may be used where the promotion says that offers cannot be combined. Pelican Casino may decline, remove or adjust a bonus where an account is ineligible, a promotion has been misused or the offer was credited in error. You should read the individual promotion terms before accepting it.
Abusive or coordinated bonus activity is not permitted. Any balance arising solely from a mistaken credit may be cancelled or corrected.
Using the Platform Properly
You may use Pelican Casino only for personal, recreational entertainment and in accordance with these terms. You must follow the instructions displayed on the platform and use compatible, lawful equipment and software.
When interacting with the service, you must not disrupt its operation, interfere with other customers or attempt to bypass technical, security or account controls. Information submitted to Pelican Casino must not contain malicious code, unlawful material or content that infringes another person's rights.
Activities That Are Not Allowed
The following conduct is prohibited:
- Fraud, deception, money laundering or using funds obtained unlawfully.
- Creating duplicate accounts to obtain an unfair advantage.
- Using another person's identity, payment method or account.
- Manipulating games, results, promotions or platform features.
- Using bots, automated scripts, exploits or unauthorised software.
- Colluding with other customers or interfering with game integrity.
- Attempting to reverse legitimate payments or filing dishonest disputes.
- Using the platform to facilitate unlawful activity or harm others.
Pelican Casino may investigate suspected misconduct and preserve relevant information. Action may be taken even where the prohibited conduct is attempted but not completed.
Ownership of Casino Content
Pelican Casino and its licensors retain rights in the platform, branding, text, graphics, game presentation, software and other content made available through the service. You receive a limited, personal and non-transferable permission to use these materials for accessing the services under these terms.
You must not copy, modify, publish, distribute, sell, reverse engineer or commercially exploit platform content unless you have written permission or the law clearly allows it. Pelican Casino's name, logos and other brand elements may not be used in a way that suggests an unauthorised association.
Limits on Responsibility
Pelican Casino aims to provide a reliable service but cannot guarantee that the platform will always be available, uninterrupted, error-free or compatible with every device. Access may be affected by maintenance, network failures, payment providers, telecommunications issues or events outside reasonable control.
To the extent permitted by applicable law, Pelican Casino is not responsible for losses caused by your misuse of the service, inaccurate information, insecure account credentials, unauthorised access resulting from your conduct, or reliance on content that has not been confirmed as current.
Nothing in these terms is intended to exclude or limit a right or responsibility that cannot lawfully be excluded or limited.
When Access May Be Restricted
Pelican Casino may suspend, close or restrict an account where it reasonably considers that you have breached these terms, failed verification, used the service unlawfully, created a security risk or engaged in conduct that could harm the platform or its customers.
An account may also be closed at your request. Any remaining balance will be considered in light of outstanding transactions, verification requirements, promotional conditions and the reason for closure. Where permitted, Pelican Casino may retain or withhold funds connected with fraud, unlawful conduct or a material breach.
Provisions that are intended to continue after closure, including ownership, liability and dispute-related provisions, will remain effective.
Personal Information
Personal information is handled in accordance with Pelican Casino's applicable privacy information and the requirements that apply to the services. Information may be used to operate accounts, process payments, verify customers, prevent misuse, provide support and meet relevant obligations.
You should ensure that information supplied to Pelican Casino is accurate and notify the platform of material changes. Third-party payment providers, verification services and technology partners may process information when necessary to deliver or secure the services.
Safer Gambling Practices
Gambling should remain entertainment, not a way to solve financial problems or recover losses. Set limits before you play and take breaks if gambling stops feeling enjoyable or begins to affect your finances, relationships, work or wellbeing.
Pelican Casino may provide account controls or safer-gambling tools where available. You may request support with managing your play, including a break or account restriction. If you feel unable to control your gambling, consider seeking independent professional assistance and speak with someone you trust.
- Never gamble with money needed for essentials.
- Do not chase losses or borrow money to continue playing.
- Keep track of time and spending.
- Do not gamble while impaired by alcohol or other substances.
Changes to These Conditions
Pelican Casino may update these Terms and Conditions to reflect changes to the platform, services, security practices or applicable requirements. The latest version will be made available through the website, with a relevant effective date where appropriate.
Where a change materially affects your use of the service, Pelican Casino may provide notice or request renewed acceptance. Continuing to use the platform after updated terms take effect indicates acceptance of the revised provisions. If you do not agree, you should stop using the service and arrange account closure where applicable.
How to Contact Pelican Casino
For questions about these Terms and Conditions, account access, verification, payments, withdrawals or safer gambling support, contact Pelican Casino at support@pelican-casino.games. Include enough relevant information to help identify your query, but do not send passwords or unnecessary sensitive information.
Pelican Casino may request additional information to protect your account before discussing account-specific matters. These terms are intended to provide clear expectations for using the platform and should be read together with any applicable game, payment, promotion or privacy information.
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