Pelican Casino Terms & Conditions

Gambling at Pelican Casino should always be treated as entertainment rather than a way to make money. The purpose of these policies is to set out the responsible gaming measures we provide, and to explain the steps players can take to keep play safe and controlled.

We encourage all customers to read these provisions carefully. If you have concerns about your gambling, please use the tools and support options described below or contact our support team through the site.

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Our Commitment to Responsible Gambling

Pelican Casino is committed to promoting safe play and reducing harm associated with gambling. Our approach emphasises prevention, early intervention and clear, accessible tools so players can control their activity. We maintain internal procedures to identify patterns that may indicate problem gambling and to assist affected accounts.

We do not guarantee prevention of harm, but we aim to provide a consistent, user-focused environment that supports informed choices and safer play habits.

Recognising Problem Gambling

Problem gambling can present in many ways, including increased spending, neglecting responsibilities, or chasing losses. Signs can be subtle and may develop over time. Players, friends and family should remain alert to behavioural changes that suggest gambling is causing personal, financial or social problems.

If you notice worrying signs in your own behaviour or someone else’s, consider seeking help early to reduce potential harm.

Self-Assessment and Limits

Pelican Casino supports self-awareness and personal controls. We recommend regular self-assessment and encourage the use of limits to manage play.

• Deposit limits - set daily, weekly or monthly caps on the amount you can deposit.
• Loss limits - set maximum loss thresholds to avoid chasing losses beyond a comfortable level.
• Reality checks - periodic reminders of session length, time spent and recent losses or wins.
• Cooling-off periods - temporary breaks from play that suspend account access for a predefined short period.
• Self-exclusion - longer-term account suspension for individuals who need an extended break from gambling.

Responsible Gaming Tools

To help players maintain control, Pelican Casino provides a range of responsible gaming features. These are accessible from your account settings and are designed to be straightforward to use.

• Account limits - configurable deposit and loss settings that take effect immediately once set.
• Session reminders - optional pop-up alerts that notify you of elapsed time in a playing session.
• Self-assessment questionnaire - an online tool to help you reflect on your gambling behaviour.
• Cooling-off and self-exclusion options - mechanisms to pause or suspend account access for set periods.
• Transaction and activity history - clear summaries of deposits, bets and payouts to support responsible budgeting.

Support and Assistance

If gambling becomes difficult to control, we encourage you to seek professional help. Pelican Casino will assist by applying limits, enacting self-exclusion or providing information about external support services.

You can contact our support team at [email protected] for account-related assistance or to request responsible gaming measures.

Independent external support services include:

• Gambling Help Online - confidential information and counselling services available nationally.
• Australian Government - Gambling Support Services - information on local services and resources.

The National Gambling Helpline (1800 858 858) is a free and confidential support service for people affected by gambling. These organisations are independent external support services and are not partners or services operated by Pelican Casino.

Underage Gambling

Only individuals aged 18 or older may use the website. Pelican Casino does not permit underage gambling and applies age verification measures to prevent access by minors.

Parental Controls

Parents and guardians should use operating system and network-level parental controls to restrict access to gambling sites. We recommend multi-layered controls, including device restrictions and supervised accounts for households with minors.

Tips for Staying in Control

Practical steps can help keep gambling enjoyable and balanced. Consider the following suggestions:

• Set a strict budget for gambling and do not exceed it.
• Use deposit and loss limits to prevent impulse spending.
• Schedule short sessions and take regular breaks.
• Avoid gambling when stressed, tired or under the influence of alcohol or drugs.
• Keep track of time and money spent using session reminders and transaction history.
• Talk to someone you trust if you feel gambling is affecting your life.

Changes to This Policy

Pelican Casino may update responsible gaming practices to reflect changes in technology, regulation or industry standards. We will publish material changes and, where appropriate, notify registered customers through the account communication channels used on the site.

Players are encouraged to review these provisions periodically to remain informed about available tools and support options.

Pelican Casino recognises the importance of protecting personal information. This privacy policy explains what data we collect, how it is used and the choices available to users. We are committed to managing personal data transparently and securely.

Information We Collect

We collect information necessary to provide gaming services, process transactions and comply with legal obligations. This may include identity information, contact details, payment information, transaction history, device data and gameplay activity. We collect data directly from you and through automated processes when you use our services.

How We Use Information

Personal data is used to operate accounts, process deposits and withdrawals, deliver customer support, detect fraud, and improve the service. We may also use data for responsible gambling monitoring and to fulfil legal and regulatory requirements.

Cookies and Similar Technologies

We use cookies and similar technologies to deliver, analyse and improve the site. These technologies help remember user preferences, enable secure logins and provide aggregated site usage metrics to improve the user experience.

Data Sharing

We share personal data with service providers who perform functions on our behalf, such as payment processors, identity verification and technical hosting. We may also disclose information when required by law or to protect legitimate interests such as fraud prevention.

Data Security

We maintain technical and organisational measures designed to protect personal data from unauthorised access, alteration or loss. While we strive to protect information, no system can be guaranteed completely secure; users should also safeguard their account credentials.

Data Retention

Personal data is retained only for as long as necessary to provide services, meet legal obligations and resolve disputes. Retention periods depend on the type of data and applicable legal requirements.

Your Rights

Depending on applicable law, users may have rights to access, correct or request deletion of personal data. Requests will be handled in accordance with applicable legal standards and verification requirements to protect privacy and prevent fraud.

Third-Party Services

Some features may rely on third-party services such as payment providers, identity checks or analytics. These services have their own privacy practices which may apply when you interact with them. We recommend reviewing those third-party privacy notices where applicable.

International Transfers

In order to deliver services, personal data may be transferred or processed in jurisdictions outside your home country. We employ safeguards to protect data when transfers occur and comply with legal requirements relevant to cross-border data flows.

Policy Updates

We may update this privacy policy from time to time. Material changes will be communicated through the website and, where appropriate, direct account notices. Continued use of Pelican Casino after updates indicates acceptance of the revised policy.

Contact Information

If you have questions about our privacy practices or wish to exercise your data rights, please contact our support team via the help centre on the Pelican Casino website.

This Cookie Policy explains how Pelican Casino uses cookies and related technologies to operate the site and improve the user experience. Cookies collect small amounts of information which help tailor services and measure site performance.

What Cookies Are

Cookies are small text files placed on your device by websites you visit. They can be session-based (deleted when you close your browser) or persistent (remaining for a defined period). Cookies can store a unique identifier and preferences and are widely used across the internet.

Types of Cookies

We use a mix of cookie types to support essential functions, performance measurement and optional features. You can manage cookie settings through your browser or device at any time.

Essential Cookies

Essential cookies are necessary for core site functionality, such as secure logins, session management and access to account services. Disabling these cookies may prevent use of certain features.

Performance Cookies

Performance cookies collect anonymous information about how visitors use the site. These cookies help us understand site usage, identify errors and improve navigation and content.

Functional Cookies

Functional cookies remember user preferences and settings to provide a more personalised experience, such as language selection and remembered form inputs.

Marketing Cookies

Marketing cookies may be used to deliver relevant promotional content and to measure the effectiveness of advertising. These cookies may track site visits across different domains to build a profile of interests.

Managing Cookies

You can control cookie preferences through your browser settings, including blocking or deleting cookies. Please note that restricting cookies may affect functionality and the overall user experience on Pelican Casino.

Third-Party Cookies

Some cookies are set by third-party services used on the site, such as analytics providers or advertising networks. These third-party cookies are subject to the third parties' own privacy policies and controls.

Policy Updates

We may update this Cookie Policy to reflect changes in technology or legal requirements. Significant changes will be communicated via the website and, where applicable, to registered users.

These betting rules provide a clear framework for placing accepted bets on Pelican Casino. They explain eligibility, account responsibilities and the principles used to settle bets fairly and transparently.

Eligibility

Only persons who meet the site's eligibility criteria may place bets. Users must be legally permitted to gamble in their jurisdiction and comply with age restrictions, identification and verification requirements as set out by the site.

Account Requirements

Bets may only be placed from verified accounts that have sufficient funds. Account holders are responsible for maintaining accurate account information and for all activity originating from their credentials.

Accepted Bets

Pelican Casino accepts bets through the site interface in accordance with the rules and market listings provided. All bets are subject to our terms and any specific market conditions published at the time the bet is placed.

Bet Settlement

Bets are settled according to the market rules published at the time of placing the bet. Settlement may require verification of results from official sources. Wins will be credited to the player's account in accordance with the applicable payment processing times.

Void Bets

A bet may be declared void in specific circumstances, such as where an event is cancelled or materially altered, or where a technical error affects the validity of the market. When a bet is voided, stakes are typically returned to the customer.

Bonus Betting Rules

Bets placed using promotional credits or bonuses are subject to additional terms and wagering requirements. Users should review the specific bonus terms before participating; bonus funds may have restrictions on eligible markets or withdrawal conditions.

Technical Errors

Technical faults, erroneous odds or display errors may affect markets. Pelican Casino reserves the right to cancel or adjust bets where a technical error has occurred, provided the action is reasonable and in line with our operational procedures.

Fraud Prevention

We actively monitor for fraudulent behaviour, including collusion or the use of prohibited automated tools. Suspected fraud may result in account suspension, forfeiture of winnings and further action in accordance with applicable laws.

Maximum Payouts

Maximum payout levels may apply to certain markets or promotions. These limits are published in the market or promotion terms. We do not guarantee unlimited payouts and may impose limits to manage risk and maintain fair play.

Responsible Gambling

All customers are expected to gamble responsibly. The site provides tools to limit play and support for users who require assistance. See the Responsible Gaming section for details on available options and external help resources.

Rule Changes

Pelican Casino may update betting rules to reflect changes in markets, technology or legal requirements. We will publish changes and, where appropriate, notify affected customers. Continued use of the betting service after changes indicates acceptance of the revised rules.

These terms set out the legal relationship between Pelican Casino and users of the site. They explain the obligations, rights and operating procedures that govern access to and use of our services.

Acceptance of Terms

By registering or using Pelican Casino you agree to these terms and any additional policies referenced within. If you do not accept the terms, you must not use the site.

Eligibility

Use of the site is limited to users who meet the eligibility criteria, including age and legal capacity. Accounts opened by ineligible users may be closed and funds handled in accordance with these terms.

Account Registration

Account holders must provide accurate information and maintain the security of their credentials. You are responsible for activity on your account and for notifying us of any unauthorised access.

Verification

We may require identity and age verification. Verification is a condition of account operation and transaction processing. Failure to verify may restrict access and withdrawals.

Deposits

Deposits must be made using authorised payment methods. Funds are credited in accordance with the payment provider's processing times. It is the customer's responsibility to ensure payment details are correct.

Withdrawals

Withdrawal requests are processed in accordance with account verification status and payment provider procedures. Pelican Casino may apply withdrawal checks to help prevent fraud and money laundering.

Bonuses

Promotions and bonuses are subject to specific terms that govern eligibility, wagering requirements and withdrawal conditions. Promotional terms override general terms where explicitly stated.

Acceptable Use

Users must not use the site in a way that disrupts services, infringes rights or violates law. Acceptable use expectations include compliance with these terms and any reasonable operational rules published by Pelican Casino.

Prohibited Activities

Prohibited activities include account sharing, fraudulent manipulation of games, money laundering and use of unauthorised software. Breach may result in account suspension, forfeiture of funds and legal action.

Intellectual Property

All intellectual property rights in the site and its content belong to Pelican Casino or its licensors. Users are granted a limited, non-exclusive licence to use the site for personal gambling activity in accordance with these terms.

Limitation of Liability

To the extent permitted by law, Pelican Casino limits liability for losses arising from use of the site, technical failures or third-party actions. Liability for death or personal injury caused by negligence is not limited.

Account Suspension

We may suspend or close accounts for reasons including suspected fraud, regulatory concerns, breach of terms or at the request of the account holder. Suspensions will be handled in accordance with our internal procedures and legal obligations.

Privacy

Our Privacy Policy explains how we collect and process personal data. By using the site you consent to the collection and use of information as described in that policy.

Responsible Gambling

Pelican Casino promotes responsible play and offers tools and support to help players control their gambling. Users agree to comply with responsible gaming measures and to seek help where necessary.

Amendments

We may amend these terms from time to time. Material changes will be published and, where appropriate, communicated to account holders. Continued use after amendments indicates acceptance of the revised terms.

Contact Information

For questions about these terms or account matters, please contact our support team via the help centre on the Pelican Casino website.

Last updated: 1 August 2026