Pelican Casino Betting Rules

Gambling should always be approached as a form of entertainment and not as a means to earn income. Pelican Casino emphasises that play is intended for enjoyment and relaxation, and that players should budget for gambling in the same way they budget for other leisure activities.

These pages explain Pelican Casino's expectations, tools and policies to promote safe play, protect personal data and set clear rules for betting and account use. If you are unsure about any term or need assistance, please contact our support team as detailed below.

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Our Commitment to Responsible Gambling

Pelican Casino is committed to promoting responsible gambling and to creating an environment that minimises harm. We aim to provide transparent information, practical tools and prompt support to help players make informed choices.

Our approach balances customer enjoyment with safeguards designed to prevent and address problematic behaviour. We regularly review our practices to ensure they remain effective and aligned with industry best practices.

Recognising Problem Gambling

Problem gambling can show in different ways and may include chasing losses, spending more time or money than intended, or neglecting personal responsibilities. Pelican Casino encourages players and their friends or family to be alert to these signs.

If you notice these behaviours, consider using the tools and supports described below or seeking professional advice. Early recognition helps prevent escalation.

Self-Assessment and Limits

We encourage players to regularly assess their gambling habits and to use limits that reflect their financial situation and personal priorities.

• Deposit limits - set daily, weekly or monthly caps on the amount you can add to your account.
• Loss limits - restrict the total losses you are willing to accept over a chosen period.
• Reality checks - receive periodic reminders about time spent playing and session duration.
• Cooling-off periods - temporary suspensions of account activity to allow time away from gambling.
• Self-exclusion - voluntary exclusion from the site for a defined or indefinite period.

Responsible Gaming Tools

Pelican Casino provides a suite of responsible gaming features to help you control play. These are configurable from your account settings and are designed to be easy to use.

• Adjustable deposit and loss limits that can be changed online subject to review periods.
• Session timers and automated reality checks to alert you to extended play.
• Options to set wagering and stake limits for specific games or overall activity.
• Account cooling-off and self-exclusion mechanisms with clear instructions and confirmation.
• Access to account activity statements and transaction histories to help monitor behaviour.

Support and Assistance

If gambling becomes difficult to control, we strongly encourage players to seek professional assistance without delay. Reaching out early can reduce harm and lead to constructive outcomes.

For confidential advice and counselling in Australia, you may contact external services such as Gambling Help Online and the Australian Government - Gambling Support Services. These organisations are independent external support services and are not partners or services operated by Pelican Casino. You can also call the National Gambling Helpline at 1800 858 858 for free and confidential support.

For help with your account or with using our responsible gaming features, contact our customer support at [email protected]. Pelican Casino staff can explain available options and help apply limits or exclusions.

Underage Gambling

Only individuals aged 18 or older may use the website. Pelican Casino will not knowingly accept or permit underage gambling. Accounts found to belong to persons under the minimum age will be closed and funds handled according to our policies.

Parental Controls

Parents and guardians should implement device-level and network-level controls to limit access to gambling sites. Pelican Casino recommends using operating system parental controls, browser settings and internet filtering to reduce the risk of underage access.

If you suspect a minor has an account, contact our support team and we will take steps to verify age and restrict access as appropriate.

Tips for Staying in Control

Practical measures can help maintain healthy gambling habits. The following tips are intended to support responsible play at Pelican Casino.

• Set a fixed entertainment budget and never gamble money needed for bills or essentials.
• Use deposit and loss limits and review them regularly.
• Take regular breaks and use reality check reminders when available.
• Avoid chasing losses and set pre-determined stop points for sessions.
• Consider time-limited sessions and use cooling-off periods if play becomes excessive.
• Seek objective advice from independent support organisations if behaviour becomes concerning.

Changes to This Policy

Pelican Casino may update its responsible gaming information and tools to reflect changes in practice or technology. Material changes will be communicated via the website or direct account notifications where appropriate.

We recommend reviewing these policies periodically to stay informed about available protections and support options.

Pelican Casino recognises the importance of privacy and handling personal data responsibly. This privacy information explains the types of data we collect, how we use it and your rights in relation to that data.

Information We Collect

We collect information necessary to provide gaming services, ensure account security and comply with legal obligations. This may include identity details, contact information, financial transaction data and play history.

We limit collection to information relevant to account management, payment processing, fraud prevention and regulatory compliance.

How We Use Information

Personal data is used to operate accounts, process deposits and withdrawals, maintain game integrity and provide customer support. We also use anonymised data for statistical analysis and service improvement.

Where required, data may be used for fraud detection, dispute resolution and to meet legal obligations. We do not use personal data for purposes outside of these stated uses without consent where required by applicable law.

Cookies and Similar Technologies

Pelican Casino and our service providers use cookies and similar technologies to enable core site functions, improve performance and personalise the user experience. These technologies are described in more detail in our Cookie Policy section below.

Data Sharing

We share personal information with third parties only where necessary to provide services or to comply with legal requirements. This may include payment processors, identity verification providers and service partners that assist with platform operations.

Any third party that processes personal data on our behalf is expected to maintain appropriate protections and to act only on Pelican Casino's instructions.

Data Security

We implement administrative, technical and physical measures designed to protect personal data against unauthorised access, disclosure or loss. Security controls are reviewed and updated in line with evolving standards and technologies.

Data Retention

Personal data is retained only as long as necessary to fulfil the purposes for which it was collected, to meet legal obligations and to resolve disputes. Retention periods vary by data type and regulatory requirements.

Your Rights

Depending on your jurisdiction and applicable law, you may have rights to access, correct, restrict or delete personal information, and to object to certain processing. Requests regarding your personal data will be handled in accordance with applicable legal requirements.

Third-Party Services

Where Pelican Casino links to or integrates third-party services, those services operate under their own privacy terms. We recommend reviewing third-party privacy policies before sharing personal information with them.

International Transfers

Some processing may occur outside Australia. Where international transfers occur, we use contractual and technical safeguards to protect personal data in accordance with applicable laws.

Policy Updates

We may update this privacy information to reflect changes in our practices or legal obligations. Significant changes will be notified through the site and where appropriate by direct communication to account holders.

Contact Information

For questions about privacy practices or to exercise your rights, please use the contact channels provided in your account area or our customer support pages. Pelican Casino will respond to legitimate requests in a timely manner.

This Cookie Policy explains how Pelican Casino uses cookies and similar technologies to support the site and improve user experience.

What Cookies Are

Cookies are small text files stored on your device by your browser when you visit a website. They are commonly used to remember preferences, enable secure login and collect anonymous usage data.

Types of Cookies

We use a combination of essential, performance, functional and marketing cookies. Each type serves a different purpose and may be set by Pelican Casino or by third-party providers.

Essential Cookies

Essential cookies enable core functionality such as secure login, session management and navigation. Disabling these cookies may prevent access to certain services.

Performance Cookies

Performance cookies collect anonymous information about how visitors use the site. This data helps us identify issues and improve site performance and stability.

Functional Cookies

Functional cookies remember choices you make, such as language or display preferences, to provide a more personalised experience on return visits.

Marketing Cookies

Marketing cookies may be used to deliver relevant advertising and to measure campaign effectiveness. These cookies may be set by Pelican Casino or by advertising partners.

Managing Cookies

You can manage cookie preferences through your browser settings and, where provided, through on-site controls. Blocking cookies may affect site functionality and the availability of some features.

Third-Party Cookies

Some cookies are set by third-party providers for analytics, payment processing and advertising. These third parties operate under their own privacy policies and controls.

Policy Updates

We may update this Cookie Policy to reflect changes in technology or services. Material changes will be communicated on the site. We recommend reviewing this policy periodically.

These betting rules govern wagering activity on Pelican Casino. They set out eligibility, account obligations and the framework for placing and settling bets on our platform.

Eligibility

Only persons who meet the eligibility criteria specified by Pelican Casino, including age and jurisdictional requirements, may place bets. Account holders are responsible for ensuring they are permitted to use our services under local laws.

Account Requirements

Players must maintain a single, accurate account and must not allow unauthorised access. Account information must be truthful and complete to ensure proper operation of payments and identity checks.

Accepted Bets

Pelican Casino accepts bets in accordance with the rules displayed for each product or market. Specific game or market pages contain any additional terms applicable to those bets.

Bet Settlement

Bets are settled based on the official outcome or the rules stated for each event or game. Settlement may be delayed where investigations, technical issues or disputes are ongoing.

Void Bets

Bets may be declared void in circumstances such as abandoned events, rule breaches by participants, obvious pricing errors or system malfunctions. In such cases, stakes are typically returned unless specific terms state otherwise.

Bonus Betting Rules

Bonuses and promotional offers are subject to their own terms and wagering requirements. Players should review promotion details carefully, including eligibility, expiry and any game restrictions.

Technical Errors

Pelican Casino aims to ensure reliable service, but technical errors can occur. We reserve the right to cancel or adjust bets placed as a result of system faults, data corruption or manifest errors, subject to applicable rules and fairness considerations.

Fraud Prevention

Measures to detect and prevent fraud, money laundering and abusive activity are in place. Suspicious behaviour may result in bet suspension, account holds or other actions while investigations are completed.

Maximum Payouts

Payout limits, if applicable, are set out in the relevant product terms. We do not publish arbitrary limits here; any limits relevant to your account or specific bets will be communicated during play or in account documentation.

Responsible Gambling

Players are expected to gamble responsibly. The tools and supports described in our Responsible Gaming section are available to help manage play, and Pelican Casino may intervene where behaviour indicates risk of harm.

Rule Changes

Pelican Casino may modify these betting rules to reflect operational changes or legal requirements. Material changes will be communicated via the site or to account holders as appropriate.

These Terms & Conditions establish the contractual relationship between Pelican Casino and anyone using our services. They explain rights, responsibilities and procedures that apply to account use.

Acceptance of Terms

By using Pelican Casino you agree to these Terms & Conditions. Continued use of the site after updates constitutes acceptance of any changes posted on the site.

Eligibility

Use of the service is limited to individuals who meet eligibility requirements, including age and lawful capacity to enter binding agreements. It is the user's responsibility to ensure compliance with local law.

Account Registration

Accounts must be created with accurate personal information. Users are responsible for maintaining the confidentiality of login credentials and for all activity under their account.

Verification

For security, payment and regulatory purposes, Pelican Casino may require identity verification. Verification may include submission of documentation and can affect the timing of deposits and withdrawals.

Deposits

Deposit methods, processing times and any fees are described in the payments area of the site. Users must only use payment methods that are legally available to them and in their own name.

Withdrawals

Withdrawal requests are subject to verification, any applicable processing times and review for compliance with our policies. We may withhold or delay withdrawals pending checks or investigations.

Bonuses

Bonuses are granted subject to specific promotional terms and wagering requirements. Abuse of promotions may result in cancellation of bonuses and related winnings.

Acceptable Use

Users must not use the platform for unlawful activities, to exploit system vulnerabilities or to harass other users. Acceptable use rules are enforced to maintain a safe environment.

Prohibited Activities

Prohibited activities include but are not limited to account sharing, collusion, money laundering and any actions intended to defraud the platform or other players. Violations may result in account closure.

Intellectual Property

All content on the Pelican Casino site is protected by intellectual property rights. Users may not reproduce or use site content without express permission.

Limitation of Liability

To the extent permitted by law, Pelican Casino's liability for losses arising from use of the service is limited. Users should assess risks before engaging in gambling activities.

Account Suspension

Accounts may be suspended or closed for security concerns, verification failures or breaches of these Terms & Conditions. Pending issues must be resolved before normal service resumes.

Privacy

User privacy is governed by our Privacy Policy. The Privacy Policy explains what data we collect, how it is used and your rights regarding personal information.

Responsible Gambling

Pelican Casino supports responsible play. Users are expected to use the responsible gaming tools provided and to seek help if gambling becomes problematic.

Amendments

We may update these Terms & Conditions from time to time. Changes will be posted on the site and, where required, notified directly to affected users.

Contact Information

For general enquiries about these Terms & Conditions, please use the support channels available in your account area. Pelican Casino aims to respond to enquiries promptly and to provide clear guidance on any issues that arise.

Last updated: 1 August 2026