Pelican Casino Responsible Gambling
At games/">Pelican Casino, gambling should always be viewed as entertainment, not as a way to make money. Games are based on chance, outcomes cannot be guaranteed, and losses should never be treated as something that must be recovered.
Responsible gambling means making informed choices, setting personal boundaries and recognising when a break may be needed. This page explains the measures available to help customers in Australia maintain control of their play and find support when gambling becomes difficult.
Our Responsible Gambling Commitment
Pelican Casino is committed to promoting a safer and more balanced approach to online gambling. We aim to provide clear information about the risks of gambling and encourage customers to make decisions that fit within their personal circumstances.
Gambling should take place only with money that you can afford to spend after essential living costs and financial responsibilities have been met. It should not be used to solve financial problems, replace employment income, repay debts or provide financial security.
Our responsible gambling approach includes tools and information intended to help customers monitor their activity. We also encourage customers to act early if gambling begins to affect their finances, relationships, work, studies or wellbeing.
Signs Gambling May Be Harmful
Problem gambling can develop gradually, and it may not always be easy to identify. A person may continue gambling despite negative consequences or feel unable to reduce their activity without assistance.
Possible warning signs include spending more time or money gambling than intended, chasing losses, borrowing money to gamble, hiding gambling activity, feeling restless when attempting to stop, or using gambling to escape stress, anxiety or low mood.
Other indicators may include neglecting responsibilities, experiencing conflict with family or friends, missing payments, selling possessions or repeatedly promising to stop without being able to do so. Experiencing one of these signs does not provide a diagnosis, but it may be a useful reason to pause and seek independent advice.
Check Your Habits and Set Boundaries
Before playing, consider how much time and money you can comfortably devote to gambling. A personal budget should be decided in advance and treated as an entertainment expense. It should not include funds needed for rent, bills, food, education, healthcare or other essential commitments.
Pelican Casino provides responsible gambling controls to support informed decisions. Customers can consider the following options:
- Deposit limits can restrict the amount added to an account over a selected period.
- Loss limits can help set a maximum amount that may be lost within a chosen timeframe.
- Reality checks can provide reminders about the time spent playing and encourage customers to review their activity.
- Cooling-off periods can temporarily restrict access to gambling, giving customers time away from play.
- Self-exclusion can prevent access for a longer period when a complete break from gambling is needed.
Limits work best when set before gambling begins. A lower limit may take effect immediately, while an increase may be subject to a delay or other account protection process. If you are unsure which option is suitable, consider taking a break and seeking professional guidance.
Tools That Support Safer Play
Responsible gambling features on the Pelican Casino website are designed to help customers create structure around their activity and recognise when play is approaching a personal boundary. Depending on the selected control, these features may restrict deposits, monitor play or prevent access.
- Account deposit controls help customers choose a maximum amount they can deposit during a defined period.
- Loss management settings support a predetermined limit on gambling losses.
- Reality check notifications remind customers to review the length of their session.
- Cooling-off controls allow customers to step away from gambling for a temporary period.
- Self-exclusion settings provide a stronger restriction for customers who want to stop gambling for a specified period.
- Account activity information helps customers review their deposits, withdrawals and gambling history.
These tools are intended to support personal decision-making and are not a substitute for professional help. Customers should select controls carefully and avoid attempting to bypass restrictions through additional accounts or other means.
Where to Find Help
If gambling is becoming difficult to control, consider stopping play and seeking professional assistance as soon as possible. Talking to a qualified support service can provide confidential guidance, practical strategies and help with the effects gambling may have on finances, relationships and emotional wellbeing.
For general account assistance or questions about the responsible gambling measures available at Pelican Casino, contact [email protected].
Independent external support is also available through the following organisations. They are not partners of Pelican Casino and are not services operated by Pelican Casino:
- Gambling Help Online provides information, counselling options and support for people affected by gambling.
- Australian Government - Gambling Support Services provides information about available gambling support resources.
The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling. Support may also be useful for family members, friends or other people concerned about someone else's gambling.
Keeping Gambling Away From Minors
Only individuals aged 18 or older may use the Pelican Casino website. Underage gambling is not permitted. Customers must provide accurate information during registration and account checks, and age or identity verification may be required.
Adults are responsible for protecting their account credentials and taking reasonable steps to prevent minors from using their devices or accessing their account. If you believe a minor may have accessed an account, stop activity and contact Pelican Casino promptly.
We do not encourage young people to gamble or to view gambling as a normal source of income. Parents and guardians should discuss the risks of gambling in an age-appropriate way and remain alert to unauthorised access.
Use Device-Level Protections
Parents and guardians can use controls provided by their devices, operating systems, browsers and internet service providers to reduce the risk of minors reaching gambling websites. These measures can complement, but do not replace, Pelican Casino account protections.
- Keep account passwords private and avoid saving them on shared devices.
- Use separate user profiles for adults and children where possible.
- Enable parental controls, content filters and device access codes.
- Review installed applications, browser history and saved payment methods on shared devices.
- Keep phones, tablets and computers updated with current security settings.
- Do not leave an active gambling account unattended or allow another person to use it.
No technical measure is guaranteed to prevent every form of access. Combining account security with open family communication can provide stronger protection.
Practical Ways to Stay in Control
The following habits may help keep gambling within safe and affordable limits:
- Decide your spending and time limits before opening a game.
- Gamble only with disposable funds, never with money needed for essentials.
- Keep a record of deposits, withdrawals and time spent gambling.
- Take regular breaks and avoid extended sessions.
- Never chase losses or increase stakes to try to recover money.
- Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
- Avoid gambling when feeling distressed, angry, tired or under the influence of alcohol or other substances.
- Do not let gambling interfere with work, education, relationships, sleep or daily responsibilities.
- Talk openly with someone you trust if gambling is causing concern.
- Use a cooling-off period or self-exclusion if you feel your usual limits are no longer effective.
Winning does not mean that further play will produce another win, and a loss does not create an obligation to continue. Each game is a separate event, so decisions should be based on your current circumstances rather than previous results.
Keeping This Policy Current
Pelican Casino may review and update this responsible gambling policy from time to time to reflect changes to our services, customer protection practices or relevant guidance. The latest version will apply when it is published on the website.
Customers should review this page periodically to remain familiar with the available tools, age requirements and support options. Any update will not change the importance of gambling as entertainment, setting affordable limits and seeking help when gambling is no longer enjoyable or manageable.
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