Pelican Casino Responsible Gaming
At Pelican Casino, gambling should always be viewed as entertainment, not as a way to make money or solve financial problems. Games are based on chance, and outcomes cannot be predicted or controlled. Only play with money you can afford to lose, and take regular opportunities to consider whether gambling remains enjoyable and suitable for you.
Responsible gambling means making informed choices, setting personal boundaries and recognising when a break or additional support may be appropriate. The information below explains the safeguards available through Pelican Casino and the steps players can take to maintain control.
Our Responsible Gambling Commitment
Pelican Casino is committed to promoting a safer and more informed approach to online gambling. We provide information and account features intended to help players manage their activity, understand the risks of gambling and make decisions that reflect their personal circumstances.
Our services are not designed to encourage excessive or unaffordable play. Players are responsible for using available controls, reviewing their gambling habits and seeking assistance when gambling begins to cause concern. No tool can remove every risk, so personal awareness and early action remain important parts of responsible gambling.
Gambling should be one form of leisure among many. It should not take priority over essential expenses, work, education, relationships, health or other everyday responsibilities.
Recognising Gambling Concerns
Problem gambling can develop gradually and may affect people in different ways. A concern may exist when gambling becomes difficult to limit, causes distress or interferes with other areas of life. You do not need to wait for serious financial harm before taking action.
Possible warning signs include spending more time or money gambling than intended, chasing losses, hiding gambling activity, borrowing money to play, feeling anxious or irritable when unable to gamble, or repeatedly trying and failing to cut back. Using gambling to escape stress, sadness or other difficult feelings can also indicate that additional support may be useful.
Financial difficulties, conflict with family or friends, reduced work or study performance and loss of interest in other activities are further signs that gambling may no longer be recreational. If any of these experiences feel familiar, consider stopping play, applying a restriction and speaking with a qualified support service.
Check Yourself and Set Boundaries
Before gambling, decide what amount of money and time you are comfortable spending. Limits should be based on disposable funds after essential living costs, debts and other financial commitments have been considered. A limit is most effective when it is set before play begins and treated as a firm boundary.
- Deposit limits: Set a maximum amount that can be deposited over a selected period and review whether it reflects your affordable entertainment budget.
- Loss limits: Decide how much you can afford to lose and stop when that amount has been reached. Never increase a limit to recover previous losses.
- Reality checks: Use reminders to monitor how long you have been playing and to pause before continuing.
- Cooling-off periods: Take a temporary break from gambling when you need time away or feel that play is becoming difficult to manage.
- Self-exclusion: Request a longer-term or permanent restriction when you want to prevent access to your account and stop gambling through the website.
These measures work best when they are selected honestly and maintained consistently. If a limit no longer feels sufficient, or you find yourself trying to bypass a restriction, stop gambling and seek independent help.
Tools Available on Our Website
Pelican Casino provides responsible gambling features to help players monitor and manage their activity. The availability and operation of a particular feature may depend on the account interface and applicable processes. Players should read the information shown when using a control and contact support if they need clarification.
- Deposit controls: Set or request limits on the amount added to your account during a defined period.
- Session awareness: Review activity and use reminders to avoid losing track of time spent on the website.
- Account history: Check deposits, withdrawals and gambling activity to support a realistic view of spending.
- Cooling-off access: Take a temporary break from account use when you need distance from gambling.
- Self-exclusion requests: Ask for access to be restricted for a chosen period or on a longer-term basis.
- Responsible gambling information: Review guidance about safer play, warning signs and available support options.
Do not attempt to open another account or use another person's account to avoid a restriction. If you believe a control has not operated as expected, stop playing and contact Pelican Casino support so the matter can be reviewed.
Support and Assistance
If gambling becomes difficult to control, professional help should be sought as early as possible. A qualified counsellor or support service can help you understand your gambling, manage related concerns and develop practical steps for change. Speaking with a trusted family member or friend may also provide useful support, although it should not replace professional assistance where that is needed.
For questions about responsible gambling features or account restrictions, contact Pelican Casino at support@pelican-casino.games. Our support team can explain available account processes, but Pelican Casino is not a substitute for clinical, financial or crisis counselling.
Independent external services are also available in Australia. They are not partners of Pelican Casino and are not operated or controlled by Pelican Casino:
- Gambling Help Online provides information and support for people affected by gambling.
- Australian Government - Gambling Support Services provides information about available support options.
- The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling.
If gambling is causing immediate danger, severe distress or a crisis, seek urgent assistance through appropriate emergency or health services in your location.
Preventing Underage Access
Only individuals aged 18 or older may use the Pelican Casino website. Underage gambling is not permitted. Age and identity information may be checked as part of account opening, verification and ongoing account management processes.
Adults must not allow anyone under 18 to access their account, use their payment method for gambling or observe and participate in gambling activity through the website. Account credentials should be kept private and devices should be protected against unauthorised access.
If you believe that an underage person has accessed an account or attempted to gamble, stop the activity and contact Pelican Casino support promptly. We may request information needed to review the concern and apply appropriate account measures.
Parental Controls at Home
Parents and guardians can take practical steps to reduce a young person's exposure to online gambling. Device-level controls, household supervision and secure account settings can help prevent accidental or deliberate access to gambling websites.
- Use parental control and age-filtering tools on phones, tablets, computers and home networks.
- Keep payment cards, banking credentials and account passwords away from children and other unauthorised users.
- Do not save Pelican Casino login details on shared devices.
- Enable screen locks and use separate user profiles where available.
- Explain that gambling is restricted to adults and that game outcomes are not a reliable way to obtain money.
- Monitor unusual use of devices or payment methods and address concerns early.
Parental controls are helpful but cannot provide complete protection on their own. Regular conversations, supervision and secure digital habits should be used together.
Practical Ways to Stay in Control
- Set a gambling budget before you play and keep it separate from rent, bills, food, savings and other essential expenses.
- Decide how long you will play, use a reminder and stop when the planned session ends.
- Never chase losses or increase stakes because you want to recover money quickly.
- Take regular breaks and avoid playing when you are tired, upset, stressed or under the influence of alcohol or other substances.
- Do not borrow money, use credit intended for essentials or sell possessions to fund gambling.
- Keep a record of deposits, withdrawals, wins and losses so that your overall activity remains clear.
- Balance gambling with work, study, family time, exercise and other interests.
- Talk to someone you trust if you begin hiding your activity or feeling worried about your gambling.
- Use a cooling-off period or self-exclusion as soon as you feel that ordinary limits are not enough.
Winning does not mean that future results are more likely to favour you, and a previous loss does not make a win due. Treat each gambling session as a paid entertainment activity with a predetermined cost.
Keeping This Policy Current
Pelican Casino may update this Responsible Gaming policy from time to time to reflect changes to our services, account features, operational practices or relevant guidance. The latest version published on the website will apply from the date it is made available.
Players should review this page periodically, particularly before using responsible gambling controls or after making changes to their account. If an update affects the operation of a limit, break or self-exclusion request, the relevant information will be provided through the applicable account or support process.
Continuing to use the website after an updated policy is published indicates that you have had an opportunity to review the revised information. If you do not understand any part of this policy, stop gambling and ask Pelican Casino support for clarification before continuing.
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