Pelican Casino Privacy Policy
Pelican Casino respects the privacy of people who visit its website, create an account, use its services or contact its team. This Privacy Policy explains what personal information may be collected, why it is used, how it is protected and the choices available to you.
This policy applies to information handled by Pelican Casino in connection with its online casino services in Australia. By using the website or related services, you acknowledge that your information may be processed as described below. The policy should be read together with any applicable terms and conditions.
Information We Collect
Pelican Casino may collect information you provide directly, information generated through your use of the website and information received from appropriate external sources. The type of information collected depends on how you interact with the service.
- Identity details, such as your name, date of birth and information used to confirm that you meet the minimum age requirement of 18 years.
- Contact details, including an email address and other information needed to communicate with you.
- Account information, such as login details, preferences, account history and responsible gaming settings.
- Transaction information, including deposits, withdrawals, payment method details, amounts and related records. Payment information may be handled by authorised payment providers rather than stored directly by Pelican Casino.
- Verification information, which may include documents or data required to verify identity, prevent fraud or protect the integrity of the service.
- Technical data, including IP address, device type, browser, operating system, general location data, access times and website activity.
- Communications and support records, including messages, requests and feedback you send to Pelican Casino.
You should provide information that is accurate and current. Where you provide information about another person, you should have permission to do so and ensure that the person understands how their information may be used.
How We Use Your Information
Personal information is used for specific operational, security and service-related purposes. Pelican Casino seeks to collect and use only information that is reasonably relevant to those purposes.
- To create, administer and maintain your casino account.
- To process deposits, withdrawals and other account-related transactions.
- To confirm identity, age and eligibility, and to carry out appropriate verification checks.
- To detect, investigate and prevent fraud, money laundering, abuse, security incidents and other unlawful or harmful activity.
- To provide customer support, respond to enquiries and resolve complaints or technical issues.
- To personalise website features, improve games and services, and understand how users interact with the platform.
- To send service messages, account notices, security alerts and other communications necessary to operate the account.
- To send promotional communications where permitted and in accordance with your preferences.
- To meet applicable business, legal, accounting, dispute resolution and risk management requirements.
Where processing depends on your consent, you may withdraw that consent by contacting Pelican Casino or using the relevant preference or unsubscribe option. Withdrawal does not necessarily affect processing that was carried out before the withdrawal or processing required for other legitimate purposes.
Cookies and Related Tools
Pelican Casino may use cookies, pixels, software development tools and similar technologies to operate and secure the website. These technologies are small files or identifiers that help recognise a browser or device and remember selected information.
- Essential technologies help with account access, navigation, security, session management and core website functions.
- Performance technologies provide information about website reliability, loading times and user journeys.
- Preference technologies remember choices such as language, display settings or other selected features.
- Advertising or measurement technologies may help assess campaigns and present more relevant communications, where used and permitted.
Your browser or device may offer controls for deleting or blocking cookies. Restricting essential cookies can affect account access, game functionality or other parts of the website. Information about specific technologies may also be presented through a cookie notice or preference tool when you visit the service.
When Information Is Shared
Pelican Casino may disclose personal information where this is necessary to provide the service, protect users and the business, or meet applicable obligations. Information is not intended to be sold as a standalone personal data product.
- Payment processors and financial service providers may receive information needed to authorise, complete or review transactions.
- Identity verification, fraud prevention and risk management providers may process information to support account checks and platform security.
- Technology, hosting, analytics, customer support and operational suppliers may access information while providing contracted services.
- Professional advisers, auditors, insurers and business partners may receive relevant information where reasonably required for their functions.
- Authorities, courts or other parties may receive information when disclosure is required or reasonably necessary to respond to a lawful request, protect rights or investigate suspected wrongdoing.
- A purchaser, investor or successor may receive information as part of a potential or completed business transfer, subject to appropriate confidentiality and privacy safeguards.
Service providers are expected to handle information in accordance with applicable instructions and suitable confidentiality and security requirements.
Protecting Personal Data
Pelican Casino uses administrative, technical and organisational measures intended to protect personal information from unauthorised access, misuse, alteration, loss and disclosure. These measures may include access controls, secure transmission methods, monitoring, authentication procedures and staff awareness practices.
No online service can guarantee absolute security. You are responsible for keeping account credentials confidential, using a secure device and notifying Pelican Casino promptly if you believe that your account or login information has been compromised. Pelican Casino may limit or suspend access where it identifies a security, fraud or integrity risk.
How Long Information Is Kept
Personal information is retained for as long as reasonably necessary for the purposes described in this policy. The retention period may depend on the type of information, the nature of the relationship, account activity, security needs, dispute risks and any applicable recordkeeping obligations.
When information is no longer required, Pelican Casino may securely delete it, anonymise it or place it beyond practical use. Some information may remain in backups for a limited period or be retained where necessary to establish, exercise or defend legal claims, investigate abuse or maintain records of responsible gaming and account decisions.
Your Privacy Choices
Depending on your circumstances and applicable privacy rules, you may have choices concerning the personal information held about you. These may include requesting access to information, asking for inaccurate details to be corrected, or raising a concern about how information has been handled.
- You may ask for an explanation of the personal information processed about you.
- You may request correction of information that is inaccurate, incomplete or outdated.
- You may object to certain uses or ask for processing to be restricted where the relevant conditions apply.
- You may withdraw consent for activities that rely on consent, such as selected marketing communications.
- You may request deletion where retention is no longer necessary and no overriding reason for keeping the information applies.
Some requests may be limited by account security, fraud prevention, responsible gaming controls, legal duties or the rights of other people. Pelican Casino may need to verify your identity before responding. If you are dissatisfied with the handling of a request, you may be able to raise the matter with an appropriate privacy or data protection authority.
Services Provided by Others
The website may connect with third-party websites, payment pages, software, games, advertising platforms or other services. Those providers may collect and process information under their own privacy notices. Pelican Casino does not control the privacy practices of independent third parties.
You should review the relevant provider's terms and privacy information before submitting personal data through an external service. A link to another website does not necessarily mean that Pelican Casino endorses that provider or accepts responsibility for its content, security or data handling.
Handling Information Overseas
Some suppliers or group service providers may process or store information outside Australia. Where this occurs, Pelican Casino will take reasonable steps to use appropriate contractual, technical or organisational safeguards, taking into account the nature of the information and the circumstances of the transfer.
International processing may be necessary for hosting, payment administration, verification, customer support, security monitoring or other functions supporting the casino platform. By using the service, you acknowledge that information may be handled in countries with privacy rules that differ from those in Australia, subject to applicable requirements.
Changes to This Policy
Pelican Casino may update this Privacy Policy to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available through the relevant website or service and will apply from the stated effective date or, where no date is stated, from publication.
You should review this page periodically, particularly before continuing to use the service after a material change. Where appropriate, Pelican Casino may provide an additional notice through the website, by email or through your account.
Contacting Pelican Casino
If you have a question about this Privacy Policy, want to make a privacy request or need help understanding how your information is handled, contact Pelican Casino at support@pelican-casino.games. Please include enough information to identify your account and explain your request, but do not send unnecessary payment credentials or sensitive security information.
Pelican Casino may request additional details to confirm your identity before disclosing information or changing account records. The response process may take reasonable time depending on the complexity of the request, the checks required and any applicable legal or security considerations.
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