Pelican Casino Privacy Policy
games/">Pelican Casino respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you use our website, services, and related features, how we use it, and the choices available to you.
This policy applies to visitors, account holders, and players who access Pelican Casino from Australia. By using our services, you acknowledge that your information may be processed as described below. We may update this policy when our practices, services, or relevant obligations change.
Information We Collect
The information we collect depends on how you interact with Pelican Casino. Some information is provided directly by you, while other information is collected automatically or received from permitted third parties.
- Account details, such as your name, date of birth, username, password, residential address, and contact details.
- Identity and verification information needed to confirm account ownership, age, eligibility, or other account requirements.
- Payment and transaction details, including deposits, withdrawals, wagering activity, account balances, and related payment records. Payment credentials may be handled by specialist payment providers.
- Communications and support information, including messages, enquiries, feedback, documents, and records of interactions with us.
- Technical information, such as your IP address, device type, operating system, browser, language settings, access times, and general location information.
- Usage information about the pages, games, promotions, and features you view or use.
We may also collect information connected with responsible gambling, fraud prevention, account security, and compliance checks. You should provide accurate information and keep your account details current.
How We Use Your Information
Pelican Casino uses personal information for clear and legitimate business purposes. The information may be used to:
- Create, manage, and maintain your account.
- Process deposits, withdrawals, wagers, bonuses, and other account activity.
- Verify your identity, age, account ownership, and eligibility to use our services.
- Detect and prevent fraud, money laundering, unauthorised access, collusion, abuse, and other harmful or unlawful activity.
- Provide customer support, investigate complaints, and respond to requests.
- Operate, maintain, test, and improve our website, games, systems, and user experience.
- Send service messages, security notices, account updates, and information necessary to administer your account.
- Provide promotional communications where permitted and where you have not opted out.
- Meet applicable legal, regulatory, tax, accounting, audit, and record-keeping obligations.
We may combine information from different sources to keep records accurate, assess risks, protect our services, and understand how players use the platform. We do not use personal information for purposes that are materially incompatible with those described in this policy without providing appropriate notice where required.
Cookies and Similar Technologies
Pelican Casino may use cookies, pixels, software development kits, log files, and similar technologies. These tools can remember preferences, support account functions, maintain security, measure performance, and help us understand how visitors use the website.
- Essential technologies help the website operate, maintain sessions, process requests, and protect accounts.
- Preference technologies remember settings such as language, display choices, or other selected options.
- Analytics technologies provide aggregated information about traffic, navigation, and feature performance.
- Marketing technologies may help measure campaigns or deliver more relevant promotional content where permitted.
Your browser or device may allow you to control or delete cookies. Disabling some technologies could affect account access, game functionality, security checks, or other website features. Where required, we will request consent before using non-essential cookies or similar tools.
When Information Is Shared
We do not treat personal information as publicly available. Information may be shared where necessary to provide services, protect users, operate our business, or meet an applicable obligation.
- Service providers that support hosting, payment processing, identity verification, customer support, analytics, security, communications, and technical operations.
- Professional advisers, auditors, insurers, and business partners who require limited information for legitimate business purposes.
- Financial institutions, payment networks, fraud prevention providers, or other entities involved in processing and securing transactions.
- Authorities, courts, regulators, law enforcement agencies, or other parties where disclosure is required or reasonably necessary under applicable rules.
- Entities involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to appropriate safeguards.
Third parties receiving information are expected to handle it securely and only for authorised purposes. We do not sell personal information as a standalone product.
Keeping Data Secure
Pelican Casino uses administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse, or disclosure. These measures may include access controls, authentication procedures, encryption or equivalent safeguards, monitoring, secure development practices, and staff confidentiality requirements.
Security controls cannot remove every risk associated with internet services. You are responsible for keeping your password and devices secure, using a private connection where appropriate, and notifying us promptly if you suspect unauthorised access to your account. We may restrict access or take other protective action when unusual activity is identified.
How Long We Keep Data
We retain personal information only for as long as it is reasonably required for the purposes described in this policy, including providing services, resolving disputes, enforcing agreements, maintaining business records, preventing fraud, and meeting legal or compliance obligations.
Retention periods vary according to the type of information and the reason it was collected. Account and transaction records may need to be kept after an account is closed. When information is no longer needed, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to technical, legal, and operational limitations.
Your Privacy Choices
Depending on your circumstances and applicable privacy rules, you may have rights concerning the personal information held by Pelican Casino. These may include the ability to:
- Request access to personal information we hold about you.
- Ask for inaccurate, incomplete, or outdated information to be corrected.
- Request deletion or restriction of information where there is a valid basis to do so.
- Object to certain processing activities or withdraw consent where processing relies on consent.
- Opt out of promotional communications by using the unsubscribe option in a message or by contacting us.
- Raise a concern about how your information has been handled.
Some requests may be limited by legal, security, fraud prevention, responsible gambling, or record-keeping requirements. We may ask for information to verify your identity before responding. If we cannot fulfil a request, we will explain the reason where permitted.
Third-Party Services
Our website may contain links, integrations, games, payment options, advertising features, or other services operated by third parties. Those providers may collect and process information under their own privacy notices and terms.
Pelican Casino is not responsible for the privacy practices, security controls, content, or availability of independent third-party services. Before using an external service or submitting information through it, you should review the provider's privacy documentation. Information shared with a third party may be subject to that provider's policies in addition to this one.
International Data Transfers
Some service providers or business partners supporting Pelican Casino may process information in countries outside Australia. When information is transferred internationally, we take reasonable steps to assess the arrangement and apply safeguards appropriate to the nature of the information and the services involved.
These safeguards may include contractual protections, access restrictions, security requirements, vendor assessments, and other measures designed to protect personal information during processing. By using our services, you acknowledge that international processing may occur where necessary for the operation of the platform, subject to applicable requirements.
Changes to This Policy
Pelican Casino may revise this Privacy Policy to reflect changes to our services, technology, business operations, or privacy practices. The updated version will be made available through the website and will show its effective date where appropriate.
Material changes may be communicated through an account notice, website message, or another suitable method. Your continued use of the services after an updated policy becomes available may indicate that you have reviewed the revised terms, to the extent permitted by applicable law.
Contact Information
If you have a privacy question, want to make a request, or believe that your personal information has been handled incorrectly, please contact Pelican Casino at [email protected]. Include enough information to help us understand your request, but do not send passwords or unnecessary sensitive information.
We will review privacy enquiries and take reasonable steps to respond within an appropriate timeframe. We may need to verify your identity before discussing account information or acting on a request. This policy should be read together with the applicable Pelican Casino terms and other notices presented when you use our services.
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